Provide Details: Share as much information as possible, including the specific page in the app where you encountered the issue. Don’t forget to include your username and user ID for a quicker resolution
Visual Proof: Help us see what you’re experiencing. Attach a screenshot or share a link to a video that clearly shows the problem.
Ticket Response Time: We aim to respond within 2-3 business days. Your patience is appreciated if there’s a delay.
Support Availability: Our support team is here for you 24/7. Regular hours are from 7 AM to 11 PM Nigerian Time. We also operate round-the-clock in Dayton Ohio, New York, Las Vegas, and Los Angeles time zones. Responses may be delayed by a day or two during holidays, our founder’s birthday, our company anniversary, or public holidays in Nigeria, the US, the UK, and Germany. We are closed on Christmas, New Year’s Day, Thanksgiving, Halloween, and other major holidays.
If a ticket remains unresponsive for more than one or two business days or is unrelated to our support items, it will be locked. Additionally, duplicate ticket issues may also result in ticket locking. Thank you for your cooperation.
